TextAdmin

How it works

A customer texts your number. A few messages later you have a name, a service, a confirmed street address and a scored lead — and you were on a roof for all of it.

A whole conversation

  1. Hi, do you do gutter cleaning? Place is a two storey semi.

  2. Hi! I'm the automated assistant for Bright Home Services and can help with your inquiry. What service do you need?

  3. Gutters cleaned out. How much roughly?

  4. We provide free on-site estimates. We don't quote firm prices over text because it depends on the roof height and access. What's the service address? A street address is best.

  5. 123 Main St

  6. What town is that in?

  7. Toronto

  8. Just to confirm - 123 Main St, Toronto, M4E 2V8?

  9. yep that's it

  10. What's your first and last name?

  11. Bob Mercer

  12. Thanks so much, Bob! We've got your gutter cleaning request at 123 Main St, Toronto, M4E 2V8. We will get back to you to book a free on-site estimate.

Example conversation. The assistant's messages are the real templates the product sends, with the business name and address changed.

What happened in there

  • It said what it was, first. Every conversation opens with the disclosure. It cannot be switched off.
  • It did not invent a price. "How much roughly" is the question that costs a business money when software guesses. It gave your approved answer and moved on.
  • It asked which town. "123 Main Street" with no city geocodes confidently to the wrong one. Asking is the only thing that catches it.
  • It read the address back. Including the postal code it worked out — so a mistake is visible to the customer while it is still cheap.
  • It stopped. Once it had a service, an address and a name, it closed with a commitment you wrote, and said nothing else.

And on your phone

The conversation becomes a lead. You get a thread you can read, a pin on a map, and a score out of 100 with the reasoning shown — how the enquiry resolved, whether an address was captured, how fast the first reply went out, how the customer sounded, and whether it needed you. Threads move through eight states from Open to Completed, so a week's work fits on one screen.

You can take over any conversation at any point, type as yourself, and hand it back. One switch in Settings silences the assistant on every thread at once — messages still arrive and nothing is lost — and turning it back on restores every thread exactly as it was.

When it stops and gets you

The most useful thing an automated assistant does is recognise the conversations it should not be having. TextAdmin hands a thread to you, with a notification, when it sees:

An emergency

A tree on a roof, water coming through a ceiling, no heat. It stops asking questions, tells the customer someone is coming, and alerts you.

A demand it must not meet

Anyone pushing for a firm price, a guaranteed time or a contractual commitment. Those are yours to give, not software's.

Frustration, or a request for a person

An unhappy customer, or someone who simply asks to speak to a human. Both go to you immediately.

A correct handoff is not counted against the conversation's score. Getting out of the way is the assistant doing its job, not failing at it.

Getting your business set up

You fill in one form in the app and carry on working. We do the rest by hand.

  1. Tell us about the business

    Your name and trade, the services you sell and the other words customers use for them, your service area as a point on a map and a radius, your pricing notes, the questions you answer constantly, how you want it to sound, what you promise at the end of a conversation, and your website address.

  2. We get you a number and read your site

    A phone number in your own area code, and an assistant whose knowledge is built from your own website — which is why the website field is required. Without it the assistant defers to you on questions your own site already answers.

  3. You tap once to go live

    Nothing downloads or changes until you confirm it. Your first setup clears the demo conversations from the device; the app tells you before it happens. After that, customers text your number and the assistant answers as you.

Changing something later is an edit, not a re-application. The form comes back filled in with what you sent last time, and an update keeps every conversation you have had.

What it deliberately does not do

Worth knowing before you decide, because some of these are choices rather than gaps.

It will not guess at a location

"In my backyard" or "the big house past the school" gets asked again, and then handed to you. Mapping tools answer a landmark with a pin on the town centre, which looks like a captured address and sends a crew to the wrong place. We would rather lose the automation than pin a lie.

It will not text anyone first

No campaigns, no reminders, no follow-ups, no imported lists. The product has no outbound-first path at all, which is what makes the consent model honest.

It will not book or quote

No calendar, no appointment slots, no prices, no invoices, no payments. It captures the enquiry and hands it to you; the job is yours to schedule.

One business, one number, one phone

iPhone only. No team accounts, no second location, no shared inbox. It is built for the person who owns the business and answers the phone.

Ready to try it?

Closed beta on TestFlight. Tell us what you do and where you work.

Request beta access